Skip to content

Shipping Policy

Shipping policy

Most orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $0 flat rate shipping to the USA. 

Shipping option

Estimated delivery time

Price

Standard

3-5 Business days

$0

Priority

2-3 Business days

Calculated

Priority Express

1-2 Business days

Calculated

In-store pickup

You can skip the shipping fees with free local pickup at our Pharr workshop. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 12-5 on weekdays. Please have your order confirmation email with you when you come.

International Shipping

Currently we do not offer international shipping.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at hello@quetzalstudio.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@quetzalstudio.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@quetzalstudio.com.

Made in USA

Hand Made in the USA

All our products are designed, manufactured and hand-assembled in the USA.

Unique & Personalizable

You can personalize our products with a message, phrase or text to make it truly special.

Premium Materials Icon

Premium Materials

We only use the best materials to ensure that you are happy with your purchase.